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    Ansvarsfullt värdskap i Nya Zeeland

    We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. In addition to the Hospitality Standards, here are some ways you can be a responsible host. *

    Health and cleanliness

    Global information about Airbnb’s 5-step enhanced cleaning process can be found in general info about hosting places to stay.

    Key recommendations on cleaning

      General resources


        What can I do to make my space safe for guests?

        Emergency procedures

        Contact info

        Indicate local emergency numbers and the nearest hospital. Provide a clear emergency contact number for yourself, as well as backup, for easy guest reference. Also make clear how you should be contacted if the guest has questions or issues arise.


        Make a first aid kit easily available.

        Fire prevention

        Ensure you have a functioning smoke alarm and carbon monoxide detector, and that your property meets government safety guidelines for your area (e.g., International Building Code). Ensure you provide a functioning fire extinguisher and complete required maintenance.


        Ensure you have a clearly marked fire escape route, and post a map in your home.

        Minimise hazards


        Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing. Make sure you are aware of and comply with applicable federal, state, and local laws.


        Establish safe occupancy limits - your local government may have guidelines.


        Go through your home to identify any areas where guests might trip or fall and either remove the hazard or mark clearly. Fix any exposed wires. Ensure stairs are safe and have railings. Remove or lock up any objects that may be dangerous to your guests.


        Ensure your home is safe for children, or else notify guests of potential hazards.


        Ensure your home is properly ventilated and that temperature control is clearly marked and functional. Ensure guests are clear about how to safely use the heater.


        How can I be mindful of my neighbours?

        Building rules

        Ensure you relay your building's common area rules to your guest. You may want to even notify your neighbours that you will have guests, and remind guests not to bother your neighbours (e.g., don't knock on their door or buzz them to let you in).


        If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, ensure you have ashtrays available in designated areas.


        Ensure you relay parking rules for your building and neighbourhood to your guest.


        Remind guests about keeping noise down. You may want to consider whether you allow babies, pets, or parties. Develop a policy about guests inviting other people over, and ensure your guests are clear about your 'party policy.'


        If you allow pets, ensure guests are educated about things like local parks and local customs (e.g., cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbours (such as the number of a nearby pet hotel).

        House rules

        To avoid surprises, you may want to include the information covered above in your house rules in your Airbnb listing profile.


        Whom should I notify that I'm hosting on Airbnb?


        Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.


        If you have roommates, consider a roommate agreement in writing which outlines things like how often you plan to host, how you'll ensure guests follow House Rules, and even whether you'll share revenue if that makes sense for you.


        Consider whether you should notify your neighbours about your plans to host, along with your plan for how to make sure your guests are not disruptive.

        Subsidised housing

        If you live in public or subsidised housing there may be special rules that apply to you. The manager of the property may be able to answer questions about this.

        General regulations

        What local regulations apply to me?


        The income you receive from renting out your house or a room may be subject to tax in New Zealand. We recommend that you refer to the information published by Inland Revenue as a starting point for understanding your various tax obligations in New Zealand.

        Permits or registrations

        Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.

        Rent control/rent stabilization

        If you live in rent controlled or stabilised housing, there may be special rules that apply to you. Contact your local Rent board to ask questions about this topic.


        What insurance should I get to cover my home?

        Host Guarantee

        Airbnb offers you our Host Guarantee, but note this does not take the place of homeowners or renters insurance.

        Basic coverage

        Review your renters or homeowners policy with your insurance carrier to make sure you have adequate coverage.


        Ensure you have adequate liability coverage as well as property protection.

        For more information on how Airbnb works, visit our FAQs.

        * Please note that Airbnb has no control over the conduct of Hosts and disclaims all liability. Failure of Hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website.

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